Home - LEGAL - Assurance Programs

Assurance Programs

Our Assurance program lets you relax and enjoy your homewares everyday, not just on special occasions.

Breakage Replacement

We give you a two-year warranty on our brands. So if you accidentally chip, break or tear any Pegasus Plus, or Pegasus Plus Collectables product during normal home use within two years after you purchase it, we’ll replace it free of charge.*

Pattern Availability Updates

As much as we wish it were otherwise, sometimes discontinuations do occur. If you register for Assurance we will advise you if your tableware or stemware pattern is being taken off range.

How to Register

For store purchases, please contact customer service  for details on how to register.

For online purchases made on www.pegasusplusglobal.com, you will have the option to register for Assurance upon checkout. To register, check the box "Yes I would like to register for the Assurance Program" and your online purchase will be automatically registered.

How to Claim

To claim you will need to take the following to your nearest Pegesus Plus stockist (For our nearest stockist contact Customer Service):

1. The broken item (please take care when handling broken china  and wrap items securely to avoid injuries).

2. Proof of Purchase (i.e. your original receipt or copy of your closed wedding list).

3. We are not able to refund to you any costs you incur in making your Assurance claim.

Your Rights

You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably forseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits provided to you by our Assurance program are in addition to your other rights and remedies under any applicable law.

Terms & Conditions

In the event it is not possible to maintain the pattern availability for the warranty period, we will advise the owners of alternative arrangements to replace their item(s). Assurance can only be used once per item. The warranty does not cover continued breakages of the replaced item. Assurance only applies to current patterns. We reserve the right to amend the list of eligible patterns at any time without notice. Assurance applies to customers who have registered their purchase with Pegasus Plus. We reserve the right to request proof of identity and proof of purchase and to refuse any claim at our absolute discretion. Consumers must return their registration form within 3 months of purchase. Claims must be made within 2 years of the purchase date as shown on the proof of purchase e.g. receipt or closed wedding list. Replacements are offered only for chipping, accidental breakages or tearing occurring during normal home use within the registered owner’s permanent residence in Australia or New Zealand and does not extend to any other items other than the broken article, even if it forms part of a set, suite or collection. This warranty is subject to users following the advice outlined in our care of china, crystal, glassware, silverware and cutlery instructions. All written correspondence relating to these offers will be sent to the address shown on the customer’s registration form. All written correspondence from consumers relating to these offers should be sent to: Shenzhen, China

For further information please contact the Pegasus Plus Global Customer Service Department on 86 - 0755 - 82318289,  86 - 13808831394  or via email at info@pegasusglobal.com 

Privacy Policy

We collects your personal information (name, date of birth, address, contact numbers and email) when you provide to us in person for the purposes of registering on our VIP customer list or our Assurance program and for the purpose of sending you marketing communications including via email, sms or phone (unless you nominate to not receive).

We do not sell any personal information to third parties.

Our Privacy Policy contains information about how you may access and seek correction of personal information held by us or if you have any concerns.