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Delivery Policy


Delivery

If products are in stock they will normally be despatched within 3 working days of accepting your order and after despatch should arrive within 2 – 10 business days depending on your location, longer for International orders.

Please ensure you enter the correct delivery address as parcels that are returned to us as undeliverable will incur a re-despatch fee. Subject to our Returns Policy, freight charges paid for the original despatch are not refundable.

 

Delivery via DHL couriers or other delivery services

We cannot deliver to PO Boxes, therefore a residential or business address is required.

Delivery is provided by DHL couriers  or other delivery services. If you are not at home when the goods are delivered, DHL  or other delivery services  will leave a card.

Delivery is charged at a flat fee as follows

$49.95 for all deliveries to the following countries:

Asia – All countries (other than China, Indonesia, Malaysia, Pakistan and Taiwan where we are unable to deliver)

Canada

Europe – All countries (other than Belgium, Bulgaria, Lithuania, Romania, Russia, Turkey and Ukraine where we are unable to deliver)

Japan

United Kingdom

USA

Rest of world - All countries (other than Egypt, Israel and Nigeria where we are unable to deliver)


Pricing

The product prices quoted on our website are the same for both China and overseas customers.  The price you pay includes the tax in our country but you are responsible for any local tax, charges or custom duties in your country. 


Customs and Duty Charges

International orders may be subject to local tax, charges and customs duties. Any such costs and associated fees, if applicable, will be charged once the goods reaches its destination country. These charges must be paid by the recipient of the goods. We have no control over these charges and cannot predict what they will be.

We cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information.

If you refuse to pay these charges your parcel may be abandoned and we cannot be held responsible for any loss of funds as a result of this occurrence.